Employee Net Promoter Score

What is an Employee Net Promoter Score?

The Employee Net Promoter Score (eNPS) is a metric designed to measure employee engagement and loyalty. The score is calculated by asking employees how likely they are to recommend their company to a friend or family member, on a scale of 0-10. Scores of 9 or 10 are considered promoters, scores of 7 or 8 are considered passives, and scores of 6 or below are considered detractors. The eNPS can be used to track employee satisfaction over time, and to identify areas where improvement is needed.

What is the Net Promoter Score system?

The Net Promoter Score (NPS) system is a customer loyalty metric that is used to measure the willingness of customers to recommend a company’s products or services to others. The NPS system is based on the question “How likely are you to recommend our company to a friend or colleague?” with responses ranging from 0 (not at all likely) to 10 (extremely likely). Customers who respond with a 9 or 10 are considered “promoters,” customers who respond with a 7 or 8 are considered “passives,” and customers who respond with a 6 or below are considered “detractors.” The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

Why do you need an Employee Net Promoter Score system?

An Employee Net Promoter Score (eNPS) system is an important tool to measure employee engagement and identify promoters and detractors. eNPS can help organizations understand how employees feel about their work, identify areas that need improvement, and track progress over time. Promoters are employees who are highly engaged and recommend their company to others, while detractors are employees who are highly disengaged and do not recommend their company to others. Measuring eNPS can help organizations identify and address issues that are causing employees to be disengaged.

How do you build an Employee Net Promoter Score system?

An Employee Net Promoter Score system can be built by first surveying employees to determine their likelihood to recommend their company to others. This can be done with a simple question such as “How likely are you to recommend your company to a friend or family member?” with a scale of 0-10. Employees who respond with a 9 or 10 are considered promoters, those who respond with a 7 or 8 are considered passives, and those who respond with a 6 or lower are considered detractors.

Next, the percentage of promoters, passives, and detractors can be calculated and used to create an Employee Net Promoter Score. This score can be tracked over time to measure employee engagement and track progress towards improving the employee experience.